This policy explains how Bowagate Travels (“we”, “us”) collects, uses and protects your personal data when you use our website or services, in line with the Nigeria Data Protection Act 2023.
1. Who we are
Bowa Gate Global Travel and Tours Ltd (RC 6905229), trading as Bowagate Travels, provides visa processing, international flight ticketing, hotel reservations, travel insurance and related travel services. We are the data controller for the personal data described in this policy.
2. Information we collect
- Contact details: name, phone/WhatsApp number, email address.
- Travel and identity documents: passport details and scans, photographs, visas and travel history.
- Supporting documents: bank statements, employment or business documents, invitation letters, certificates, police and medical documents where a service requires them.
- Booking details: travel dates, destinations, flight and hotel preferences.
- Payment information: records of payments you make to us. We do not store full card details on this website.
- Website data: basic technical information such as your device, browser and pages visited (see our Cookie Policy).
3. How we use your information
- To prepare and submit visa applications and make bookings you request.
- To communicate with you about your application or booking, including on WhatsApp, phone and email.
- To process payments and keep accounting records.
- To meet legal and regulatory obligations.
- To improve our website and services.
- To send you travel offers, only where you have agreed. You can opt out at any time.
4. Legal basis
We process your data to perform our contract with you, with your consent, to meet legal obligations, and for our legitimate business interests, such as preventing fraud and improving our services.
5. Who we share your information with
We only share your data where needed to deliver the service you asked for, including with:
- Embassies, high commissions, immigration authorities and official visa application centres.
- Airlines, hotels, travel insurers and other travel suppliers.
- Employers or sponsors involved in your work visa, where you ask us to.
- Payment providers, IT and communication service providers that support our business.
- Government or law enforcement bodies where the law requires it.
We do not sell your personal data.
6. International transfers
Many of our services involve sending your data to foreign governments, embassies and travel suppliers outside Nigeria. We only transfer what is necessary for your application or booking.
7. How long we keep your data
We keep your data only as long as needed for the service, to deal with any follow-up (such as reapplications or refunds), and to meet legal, tax and accounting requirements. We then delete or anonymise it securely.
8. How we protect your data
We use reasonable technical and organisational measures to protect your data from loss, misuse and unauthorised access. Please send documents only through our official channels listed below.
9. Your rights
Under the Nigeria Data Protection Act 2023, you can ask to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data, where we no longer need it.
- Object to or restrict certain processing, including marketing.
- Withdraw your consent at any time.
- Receive your data in a portable format.
To use any of these rights, contact us using the details below. You can also complain to the Nigeria Data Protection Commission.
10. Children
We process children’s data only for travel services requested by a parent or legal guardian.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.